- The information we collect
- Where we collect it from
- How we will use it
- Who we disclose information to
- Our legal basis for processing your personal data
- How we store it (and for how long)
- Digital services
- Your rights and how you can see, update or delete your personal data
- How to complain
Our contact details
Name: Aptamer Group Limited, company number 09061413 (referred to in this statement as “we” or “us”)
Address: 2nd Floor Bio Centre, Innovation Way, Heslington, York, YO10 5NY
Phone Number: 01904 567790
For the purposes of applicable data protection legislation (including the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR)) and UK GDPR, Aptamer Group Limited acts as the data controller for all divisions of the group which include:
Aptamer Solutions Ltd: company number 08027459
Aptamer Diagnostics Ltd: company number 06543213
Aptamer Therapeutics Ltd: company number 09058803
The type of personal information we collect
We currently collect and process the following information:
- Identity Data includes first name, last name and title
- Contact Data includes (company) address, email address and telephone number
- Financial Data includes bank account details
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us
- Enquiry Data includes data you provided us with when you contact us via our website, telephone, email, or our social media channels, or when you visit us at a public event.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
Where do we collect information
Most of the personal information we process is provided to us directly by you through a number of different sources:
- via our website (including downloadable “gated” content, for which we ask for basic contact information)
- when you submit an enquiry through our website submission form
- when you visit us at an event, such as a trade show or exhibition
- Statements of Work, Purchase Orders or any similar contract of service
How we will use this information
We use the information that you have given us in order to:
- research into visitor profiles for marketing purposes
- monitor and personalise your use of our website
- monitor traffic and usage of our website
- supply quotations and respond to queries
- keep you informed, via email, about services that might interest you
- supply services
Aptamer Group doesn’t not conduct any automated decision making (including profiling).
Who we disclose information to
We use third parties in order to fulfil certain functions, which involve disclosing information. For example, in order to ship an order to you we must divulge certain information to the shipping company and/customs including name, address and possibly phone number. In this case we only disclose the information necessary to perform that specific function.
We will take all reasonable care to prevent any unauthorised access to your personal data. We will only supply your personal identifiable information to any third party:
- for marketing purposes (only with your prior consent which can be withdrawn at any time)
- to respond to your request for a quotation or services
- to respond to general enquires
- to validate the information that you might have supplied to us
- to complete an order (including shipping)
These third parties include:
- Suppliers of target material or any such consumable if ordered and shipped on your behalf
Our legal basis for processing your personal data
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent You are able to remove your consent at any time. You can do this by contacting: firstname.lastname@example.org
- We have a legitimate interest to inform customers and stakeholders about our products/services to grow their business offering and ours
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How we store your personal information (and how long we store it for)
With the exception of our email marketing database (Mailchimp), all information collected by us, is stored on servers owned by our trusted server providers which are held physically on site and are protected by firewall and password based security measures. With the exception of our email marketing database, we will retain your information for six (6) years, after which time it will be destroyed.
Our email marketing database (Mailchimp) is regularly reviewed, and unless already unsubscribed you will be removed 6 months following your last engagement. You can re-enter the database at any time by subscribing to our newsletter or downloading gated content on our website. Mailchimp’s “Data Processing Addendum”, including Standard Contractual Clauses can be viewed here and their contact details can be found here.
The information that we collect from you may be transferred and stored at destinations outside the United Kingdom/European Economic Area (EEA) for the purposes of the server and hosting our website for the purposes set out above only. In order to ensure that those third parties treat your personal data in a way which is consistent with the United Kingdom and European Union’s laws on data protection, we have put in place agreements with those third parties which contain certain provisions approved by the European Commission for protecting personal data. For example we use Microsoft Dynamics 365 as our Customer Relationship Management (CRM) and our contract contains inherent “Standard Contractual Clauses” ensuring the appropriate safeguards. Further details of these clauses and contact information can be found here
Internet Protocol (IP)
We use Internet Protocol (IP) address to send and receive information with you over via the internet. We also use IP to monitor your use of our website. This information is collected when you first visit our website. An IP address is a unique set of numbers that identifies your computer and is recorded by our web server. Our server monitors usage such as requests for any page or components that are available on our website. If you contact us regarding any of our services, use the online order form, make an enquiry or ask us for information then you may be asked to give us some personal data (i.e. name, address, email, contact numbers, organisation details). This information may be used with credit and fraud prevention agencies.
We collect information about visitors to our website by using Cookies this tells us about our most popular pages and user browsing statistics. . A cookie is a small file of letters and numbers that may be downloaded onto your computer when you visit a website. It can do a number of things such as remembering your preferences and counting the number of people looking at our website. This information is analysed by our marketing team using Google Analytics in order to help provide all website visitors the best browsing experience. We do not link information automatically logged by such means with personal data about specific individuals.
You can manage your preferences regarding Cookies by modifying them in the designated “Cookie Settings” pop-up tool on our website. You can also modify your Cookie preferences directly from your browser. Almost all browsers allow to detect Cookies and block them automatically. Please note that if you disable our website Cookies or Cookies in general in your browser settings, this will prevent site functionally-required cookies and certain sections or features of our site will not work.
For more information and to discover how to control the cookie settings for your browser, please see: www.ico.org.uk/for_the_public/topic_specific_guides/online/cookies alternatively a instructions for a few of the most popular browsers can be found below.
Internet Explorer –https://support.microsoft.com/en-GB/kb/278835
Microsoft Edge – https://support.microsoft.com/en-us/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd
When you use a social media platform and interact with AGL, you do so by consenting to the terms & conditions of such platforms. This can include Facebook, Twitter, LinkedIn, and YouTube. For more information, please see their individual Terms & Conditions and privacy policies.
We will send you marketing emails and newsletters to keep you updated on our products and services. You can at any time opt out of receiving these emails by clicking the “unsubscribe” button on the email, replying “unsubscribe”, or by contacting email@example.com with the word “unsubscribe”.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (details below). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Last updated: 11th June 2021