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IT Support Engineer

Aptamer Group > Careers > IT Support Engineer

IT Support Engineer

Location: York UK

Role: Full-time, Permanent, initially office based for 3 – 6 months followed by ad hoc remote working thereafter

Application deadline: 21/01/2022

We are growing and growing fast. Aptamer Group is a leading developer of next-generation molecular tools to enable innovation across the life sciences. We employ a diverse and talented team of high calibre scientists and commercial professionals located at our state-of-the-art development facility in York, UK.

Job Description

We are looking for technically skilled candidates with good problem-solving ability for the position of IT Manager. We are looking for someone who has previously worked as a 3rd line IT support engineer but is also happy still performing 2nd line support. The candidate must be able to respond to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties as well as aligning IT infrastructure with current and future business requirements and goals.

Responsibilities/Requirements:

  • Installing/configuring and troubleshooting hardware and software components to ensure usability.
  • Repairing or replacing damaged hardware against a suitable budget.
  • Maintenance of server with understanding of infrastructure (at least windows server 2019) including correct backup/recovery procedures.
  • Management of all users (incoming, current, and outgoing).
  • Implementing security of the network, data and its storage and communication systems including installation/upgrading anti-virus software to ensure security at the user level.
  • Providing support to users and being the first point of contact for error reporting via a helpdesk system.
  • Establishing good relationships with all departments and colleagues
  • Management and creation of technical documentation
  • Familiarity with policies to an ISO standard, assuring that IT activities are within the limits of applicable laws, codes and regulations.
  • Project management/planning of the setup of the required IT infrastructure ahead of the office building move (circa June 2022), including necessary budgeting and procurement.
  • Post office move hiring and management of IT support staff (circa June 2022).

Additional desired skills:

  • Policy writing and review to ISO9001 standard

Salary & Benefits

  • Salary range: £22,000-£25,000
  • 25 days annual leave plus bank holidays
  • Employer contributions pension scheme
  • Gym membership (David Lloyds)
  • Private Healthcare
  • Free on-site car parking
  • Regular team events
  • Located in one of the best cities in the UK

Interested? We’d Love to hear from you!

Please apply using the button below, with a copy of your CV and a covering letter.

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